Dealing with Difficult People: Effective Strategies for Challenging Interactions

Carol Jahn, RDH, MS

About our Speaker:

Carol Jahn, RDH, MS is a highly respected dental professional and
the Director of Professional Relations & Education at Water Pik,
Inc. With an extensive background in dental hygiene, Carol is
dedicated to advancing oral health education and promoting the
benefits of innovative dental technology.

Carol's passion for oral health extends beyond her professional
role. She is actively involved in various dental organizations and
serves as a trusted advisor to dental professionals worldwide. Her
expertise in dental hygiene and commitment to continuous
learning have made her a sought-after speaker at national and
international conferences.

As the Director of Professional Relations and Education at Water
Pik, Inc., Carol is at the forefront of promoting the benefits of
innovative dental technologies. She works closely with dental
professionals to educate them on the advantages of incorporating
these tools into their practice, ultimately improving patient
outcomes and oral health.

Course Description:

 Dealing with difficult individuals can be a challenging aspect of
our professional lives. Whether it's a patient who seems impossible to
please, a co-worker or employee with a consistently negative attitude, or a
boss who puts constant pressure and challenges us, these situations can take
a toll on our well-being. This course equips participants with effective
strategies to confidently navigate these challenging interactions, regain
control, and create a more enjoyable work life. Participants will explore
strategies to communicate assertively, set boundaries, and manage conflicts
with difficult individuals. They will acquire tools to defuse tense situations,
engage in active listening, and find common ground to build better
relationships and improve overall workplace dynamic.

Topics Covered:
• Confidence
• Personal presence/body language
• Learning to say no
• Responding vs reacting
• Dealing with conflict
• Self-care

Learning Objectives:
• Understand the benefits of responding vs reacting
• Identify strategies to maintain poise and self-control
• Discover the role of presence in developing confidence and personal
empowerment
• Discuss ways to say no for greater patient influence